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| CCH Central Suite |

Welcome to the Feedback Forum for the CCH Central Suite of products. This area is for you to have your say on product enhancements or improvements that you’d like to see in future releases of the software. Enter your product idea to see and vote on related ideas or add your own idea for other customers to view and vote on.

First, enter your idea to see if it already exists.  If it does exist, click the ‘Vote’ button and select 1, 2 or 3 votes.  You have a maximum of 15 votes per product area .


This site is for product suggestions and ideas only. If you have a product query, please use the search bar on the Support Portal
home page to locate answers from our software documentation and knowledge base.  You can also use the orange Chatbot button on the homepage to request additional support.

| CCH Central Suite |

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404 results found

  1. Next of Kin - Document Templates

    There is the ability on the main employee tab to enter more than one Next of Kin although you can only report on one when dragging the fields into a document template for the employee.

    3 votes
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    Acknowledged  ·  0 comments  ·  CCH Central  ·  Admin →
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  2. Employee - Extra Fields - Document Templates

    To be able to use extra fields on the employee records within Document Templates, although you can add them to the document - they do not generate any information.

    3 votes
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    0 comments  ·  CCH Central  ·  Admin →
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  3. Job Settings - Frequency

    Can a Fortnightly Frequency be added as a choice for use with a Payroll workflow.

    1 vote
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    Under review  ·  0 comments  ·  CCH Practice Management  ·  Admin →
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  4. Email encryption

    Is there any way where emails created from CCH Central can include an encryption option? Currently, we use Egress in Outlook, however in CCH, that function seems to be nor available when an email is generated from CCH.

    1 vote
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  5. Genders

    There are currently only two genders (Male/Female). Please could you arrange for this to be expanded so that we can fit our clients into the correct description? As this is a protected characterstic under the Equality Act we would like this to be implemented ASAP.

    18 votes
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    Under review  ·  1 comment  ·  CCH Central  ·  Admin →
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  6. email

    I NEED YOUR SUPPORT AND VOTES TO MAKE DM MORE PRACTICAL!!!

    Currently when an email is received from a client by user1 who file the email in DM and then forward the same email to use2 (without making any changes), the email is filed again automatically. If user2 then forward it to user3 to action, this email is filed again. User3 will respond to the same email to user2 who will then respond to user1 once the work have been completed. In brief one email received from a client is filed more than once. I cannot see the benefit of…

    4 votes
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    Under review  ·  0 comments  ·  CCH Document Management  ·  Admin →
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  7. Employee Leave Dashlet - cannot drill in to leave types with negative balances

    We currently use two different leave types to manage TOIL as previously recommended - TOIL Accrued (negative entries) and TOIL Taken (positive entries). However, users are only able to drill in to the results of the TOIL Taken (positive entries) on their Leave Entitlement dashlet in the same way that they can drill in to their Holiday (positive entries) on this dashlet.

    Can a change be made to enable users to drill in to the results on all leave types regardless of whether the total balance is positive or negative? This would really help to improve our users experience of…

    3 votes
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    Under review  ·  0 comments  ·  CCH Practice Management  ·  Admin →
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  8. Calender Entry Timesheet Daily Totals

    When using the 'Calender Entry' settings for timehseet weekly completion the totals at the footer of the screen show the total time (hours or units depending on settings) worked for the week in progress.

    It would be very useful to also be able to see the total daily time, either by highlighting a specific day or showing the totals at the bottom of each day.

    This information is available when using 'Periodic Entry' so why not also 'Calender Entry'

    3 votes
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    0 comments  ·  CCH Practice Management  ·  Admin →
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  9. enable the ability to create new collections at master level not just on a client basis

    3 votes
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    0 comments  ·  CCH Central  ·  Admin →
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  10. Bulk update Assignment Extra Fields

    We would find it really useful if it was possible to bulk update assignment extra field values in the same way that it is currently possible to bulk update extra field values on client and contact records.

    9 votes
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    Under review  ·  0 comments  ·  CCH Practice Management  ·  Admin →
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  11. Workflow Email Notification - Support Microsoft365 users

    Wolters Kluwer / CCH do not support Microsoft365 for email notification for workflow steps.

    Considering Microsoft365 is the most widely used platform it make no sense why we cannot use it. Even WK/CCH internally is on this platform!

    I recently tried to introduce workflow email notification and found the to enable it you must put the credentials into a table within the back end of your SQL server, When dealing with support I have now been told I have done everything correct but 365 is not supported.

    CCH Support Feedback : "All is correct, however these Email Notification to employees…

    3 votes
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    Under review  ·  0 comments  ·  CCH Workflow  ·  Admin →
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  12. Merge Document save as PDF

    On creating a mail merge document, as a huge number of clients do not have access to MS Word, can they be converted to PDF on creation to email out. Also it would be useful to be able to attach to an email template for bulk issue. Were advised by Support to raise the PDF creation.

    1 vote
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    Acknowledged  ·  1 comment  ·  CCH Document Management  ·  Admin →
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  13. Assignment Frequency & Algorithm

    Currently, the 'weekly' algorithm only allows you to choose Wk1 / Wk2 ... Wk 50 / Wk 52 etc. It would be more helpful if the algorithm could relate to a particular date e.g. 'week-ending' 4-Apr and it then repeated weekly by date moving forward.

    3 votes
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  14. SQL Hosting on Linux Servers

    Microsoft SQL is now able to install on Linux servers, It would be a great opportunity for Audit Automation if we can host a database on Linux servers to reduce our cost.

    I would suggest the technical team of CCH Audit Automation to see if we can host SQL database on Linux servers in the cloud and connect the local system to the hosted database.

    For reference: https://docs.microsoft.com/en-us/sql/database-engine/install-windows/install-sql-server?view=sql-server-ver15

    Regards
    Yameen

    2 votes
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  15. Can we have a core mapping for the Department field please

    We use the department filed in Central to distinguish our teams i.e. Large Audit, Small business, VAT, Payroll, Tax. This functionality would make workbooks more focused. To make it work at the moment we employ a batch update to an Extra field that sync with WB. This is a fudge workaround requiring regular team member intervention and time.

    3 votes
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    Evan Jones responded

    Hi Kevin

    Thanks for adding this to UserVoice.

    I’ll check back on this suggestion in the near future when I will be able to gauge how much support there is from other customers.

    Evan

  16. Create new fields to add to the field list - "Budget hours". Hours shown in client assignment job/schedule details, not shown on field list

    6 votes
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    Under review  ·  0 comments  ·  CCH Workflow  ·  Admin →
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  17. Separate permissions on password access

    Currently in order for a user to have access to change their central password or SMTP password( which is required to be able to send bills), they require a task permission that would give them access to ALL users passwords. Could a separate permission be used to allow them to edit these details on their own record but not other users?

    4 votes
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    Evan Jones responded

    Thanks for adding this to UserVoice.

    I’ll check back on this suggestion in the near future when I will be able to gauge how much support there is from other customers.

    Evan Jones
    Lead Product Manager

  18. Job complete integrated into billing wizard

    It would be useful to have the job complete tick box integrated into the billing wizard.

    8 votes
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    Under review  ·  0 comments  ·  CCH Practice Management  ·  Admin →
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  19. Intergrate Xero with Practice Management

    The ability for Xero to pull all invoices created automatically and also to have them as paid automatically in CCH when marked as paid in Xero.

    It is currently very time consuming and too easy to miss payments meaning clients that have get paid get chased.

    When we took on CCH we were told from the outset that it was something that was being looked at (one of the reasons we chose the software), a year down the line I have heard nothing further on the matter.

    5 votes
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  20. Email Filing

    in the email filing is it possible to add extra fields to be able to search
    by UTR or VAT numbers - as when we get confirmations from HMRC it would be good if you could search by another source - I see on the email filing screen there is an extra field tab, but it doenst do anything (i thought it would pick up items that we had set up in there ie VAT number PAYE numbers)

    1 vote
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    0 comments  ·  CCH Document Management  ·  Admin →
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    Evan Jones responded

    Hi Dawn

    Thanks for adding this to UserVoice.

    I’ll leave the suggestion about being able to search by UTR / extra field when filing into CCH Document Management on here so I can gauge the level of support from other customers.

    I’ve asked our customer success team to contact you about adding additional fields to the client and contact search screens. You can also search by UTR by using the Personal Tax homepage control which many customers find useful.

    Thanks for taking the time to add this suggestion.

    Evan Jones
    Lead Product Manager

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