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Improve polling for accounts submitted to Companies House

We can see when accounts have been accepted by Companies House by checking Companies House, however CCH submissions database will still show as pending even if something has been submitted days/weeks ago. When you click on the blue pending hyperlink within the database it will then tell you it is accepted and change the blue pending hyperlink to 'Accepted'. When the database does it's polling can this field be updated so that it shows the correct position without having to manually update it.

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Kerry Hibbert shared this idea  ·   ·  Report…  ·  Admin →
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  • Iain Lindsey commented  ·   ·  Report

    I'm surprised by this too - needs to be addressed!

  • Kevin Ringer commented  ·   ·  Report

    Accounts filed through CCH appear on Companies House website within minutes but we have to wait 1 hour for the software to poll. CCH Support tell me it is by design but cannot explain why we have to wait 1 hour. Please can we have the ability to manaully poll. My tax software, PTP, and payroll, MoneySoft, both have the ability to manually poll.