I NEED YOUR SUPPORT AND VOTES TO MAKE DM MORE PRACTICAL!!!
Currently when an email is received from a client by user1 who file the email in DM and then forward the same email to use2 (without making any changes), the email is filed again automatically. If user2 then forward it to user3 to action, this email is filed again. User3 will respond to the same email to user2 who will then respond to user1 once the work have been completed. In brief one email received from a client is filed more than once. I cannot see the benefit of this internal audit trail as 9 out of 10, user1 will respond to the client email and the email will be filed on DM. Therefore, filing the same email from internal users to internal users is making DM cumbersome, using unnecessary server space and impractical especially when trying to locate old correspondences.
A simple solution would be to add a tick box for “ignore internal emails” in the “Send Emails” tab and leave it to the user to file internal emails - see attachment.
Leckraj Beegadhur
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