Ditching the voting system and making changes if they make sense
How many users actually have the time or inclination to access user voice, out of our 85 user firm, I'd say 2 people use it. If this is representative of other firms, it means very few users speak up and therefore it is very difficult to ever get any traction on requests. Some requests just make absolute common sense, so I dont know why we have to wait for the backing of other votes if it just makes sense?
I would say ultimately it is starting to tell that the lack of modernisation and upkeep with what users now expect, means CCH is falling way behind the times...
Jon Woliter
shared this idea
-
Dave Fields
commented
This may have been declined but makes perfect sense. Users hit a problem and then spend considerable amount of time trying to resolve often requiring input from the support team. Finally having explained the issue and possibly often having found a workaround rather than a solution we ask if this can be flagged up and improved - only be be directed to UserVoice to extend our agony even further.
We decide to do so or not - mainly 'not' through sheer exhaustion. The number of votes is just a measure of the number of users trawling through the forum not a measure of how important it is.
Many important improvements are missed because users are simply frustrated and don't have the time or inclination to keep repeating themselves.
The concept is good but its execution is poor. There are better ways of doing it.
Do you need us to tell you how?