Settings and activity
7 results found
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2 votesCaroline Hoare shared this idea ·
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23 votes
An error occurred while saving the comment Caroline Hoare shared this idea · -
128 votesCaroline Hoare supported this idea ·
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2 votesCaroline Hoare shared this idea ·
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20 votesCaroline Hoare supported this idea ·
An error occurred while saving the comment Caroline Hoare commentedWith this, it would also be helpful if any member of staff can send OneClick messages on behalf of another staff member. Ignoring the review process secretaries will often type emails (messages) and send from their inbox but on behalf of the partner.
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5 votesCaroline Hoare shared this idea ·
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8 votesCaroline Hoare supported this idea ·
An error occurred while saving the comment Caroline Hoare commentedAs a side note, would it be possible to put a lock on old message chains so that a client doesn't pick one up and create a brand new conversation.
Further reasoning has been provided on why you must replace with an employee, which I do understand, in cases where that employee is the only person in the client team. Could the system perhaps suspend the employee. ask if we want to replace with another, if yes great, if no it does a scan of the client team and if they are the only person it flags this up and doesn't allow you to suspend until you resolve this but if there are other staff members in the client team then they get suspended.