Ability to add an Associated Contact to an existing thread where they were not included at the start.
Where a thread is set up and only includes some of the Associated contacts it is impossible to add further client Associations to the thread. It would be very helpful if this could be changed.
Nick Brown
shared this idea
Your submitted idea already exists
Thank you for sharing your idea with us! We truly appreciate your creativity and interest in improving our software products.
However, after reviewing your submission, we found that a similar suggestion is already in place. To avoid duplication, it has been merged with that suggestion.
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Product Development
Wolters Kluwer UK TAA
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Caroline Hoare
commented
When you already have an existing OneClick message trail with a client and then need to include an associated contact this currently isn't possible. Reply and forward only allows you to include an employee.
It would be great to have this feature just as Outlook would.