When you already have an existing OneClick message trail with a client and then need to include an associated contact this currently isn't possible. Reply and forward only allows you to include an employee.
It would be great to have this feature just as Outlook would.
When you already have an existing OneClick message trail with a client and then need to include an associated contact this currently isn't possible. Reply and forward only allows you to include an employee.
It would be great to have this feature just as Outlook would.