Upgrade Service Monitor Tools & Reporting
The ServiceMonitor tool could be improved to include a live test function to pinpoint a point of failure.
The ‘ServiceMonitor’ tool and ‘Practice Portal Service Status’ tool currently provide information that is misleading and of little use when there are issues with the service. The regular community updates are not a substitute for a live system test tool leading to wasted resource as calls to support are made to check service status when issues occur.
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John Sumner
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