Please can OneClick hold back message notifications to clients until the client has finished the activation process.

At present, when we setup a client on OneClick for the first time, it is usually because we want to send them something. As soon as the client has been activated on our end, staff then proceed to the message centre tab and send a message/document.

On the clients end, they then receive two emails within a short amount of time and 9/10 times they skip the activation email and go straight to the message notification email instead. What happens then is the client click the wrong link and tries to login using their email address and activation code (rather than activating first and setting their password).

We are spending more and more time on the phone with new OneClick clients explaining that they need to go back to the first email and activate.

Thanks