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| CCH OneClick |

Welcome to the Product Feedback Forum for CCH OneClick. This area is for you to have your say on product enhancements or improvements that you’d like to see in future releases of the software. Enter your product idea to see and vote on related ideas or add your own idea for other customers to view and vote on. 


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| CCH OneClick |

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108 results found

  1. When sending a document for approval through portal it sits as pending. Sometimes the approval is sought in other ways or is no longer required so the ability to remove the approval requirement and therefore the pending status would be useful for monitoring without deleting the record that the communication was sent or the document.

    29 votes
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  2. Would it be possible to diable the ability to send portal messages to contacts who are yet to activate their portal?

    At the moment, as long as you have sent them the activation link, regardless of whether they have activated or not, you can send a message.

    25 votes
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  3. Is it possible to add an option to the new client wizard "do you want to activate this client on oneclick? with a yes/no option so that activation becomes part of the standard set up process.

    3 votes
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  4. Allow a field to be added to show whether the client is activated on OneClick so that you know whether the invoice needs to be printed or whether a message can be created without having to leave the page and go into the client to check.

    This way at month end it will enable us to view all the posted invoices and see which method is needed.

    6 votes
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  5. When a client is linked to two different OneClick accounts (personal & Company for example) and you close one. The client just gets an email to say there account is suspended and we have had clients worried that their account has been closed.

    It would be better if it said - Your ‘Company Name’ OneClick access has been suspended for ‘Company Name’.

    8 votes
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  6. It would be great if you could change the default email from notifications@accountantspace to a partner/manager email address so it avoids the OneClick email going to junk and clients can easily find the email.

    1 vote
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  7. When adding Data request to an individual the associated contacts for messages are also able to see the request. This should not be automatic, there are various GDPR issues, as this is personal income sources.

    Associated contacts may include 3rd party (e.g. mortgage brokers) where they are only sent selective information such as tax overviews, not full details.

    Associated contacts shoudl never have full information.

    1 vote
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  8. When we add say a new director to access a company's portal, we need them to be able to access documents uploaded and stored for the other directors (say sets of accounts going back 2-3 years). Currently, we have to upload the document again, thus storing more than one copy of the same file.

    It would be useful to say, tick the documents from the documents dialog in Message Centre, then send Message to the new director/user with those EXISTING documents attached so avoiding the duplication.

    6 votes
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  9. Would clients be able to archive/hide older messages that are staying in the portal. This is an issue due to greater use and the requirement for documents to be sent with a message. Documents are easier as they are grouped into the relevant folders but message have no such functionality and therefore just having a long list of all previous messages is untidy and frustrating for some clients, particularly where they are trying to find information in a previous message.

    Alternatively, they may be able to suggest message for deletion that we can then action our end?

    8 votes
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  10. Currently ability to forward a message already on portal is only available internally to employees within the firm, however, it would be good to be able to forward the message to other associated contacts of the client. Currently we have to recreate the message to the other client team member.

    7 votes
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  11. 29 votes
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  12. I number of client use thier middle name on a daily basis but thier full name on official documents. At present messages are sent address using the full name. Please can we use the alias or salutation on the message.

    8 votes
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  13. If a user tries to publish a word document to portal they should get the option to convert to a PDF at the upload stage rather than have to create a PDF collection first

    28 votes
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  14. Some kind of alert that notifies staff members that their message has not been delivered. The message tracker relies on checking it and doesn't clearly state the client. It also means staff members need to keep an eye on all messages going out and not just the ones they are responsible for.

    9 votes
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  15. When uploading several documents to the portal, the document approval applies to all documents. It would be better if it applied to each document individually. That was a set of accounts can be approved by directors A and B, the letter of rep approved by director A the board minutes by director B etc rather than having to gather approval on all documents from everyone. Currently people may try and send these documents in different messages to get around this, which creates further untidiness for both us and our clients.

    8 votes
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  16. Currently, you are only able to delete draft messages if you have both "delete draft messages" AND "delete messages" task permissions ticked.

    We do not want any messages deleted, but if mistakes are made in a draft message and need to be deleted, it would be useful if the person who drafted it could do so.

    13 votes
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  17. To file a document in DM you currently have to click Documents, go to the correct folder, select the document then Move to DM – it’d be so much easier to have an icon next to the document in the preview panel

    7 votes
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  18. It is important to know if the message has been read as presently the only way to know is by phoning the client. Or there should be a tick to let us know when a message has been read. I know we get to know if the doc are approved but need to know if messages we sent have been read.

    3 votes
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  19. It would be nice to know if a portal message is still unread after, say, a week. Perhaps a notification into the Portal inbox of the original sender?

    19 votes
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  20. Currently a client is unable to view the documents they have attached to their message prior to pressing send, which meant they were unable to check that they had included the correct documents.

    I am aware that when I use the Messaging Centre to send documents to clients there is a hyper link to all the attachments which can be viewed prior to pressing send.

    Can we enable this feature for clients?

    9 votes
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