A lot of clients do not save their recovery codes and if they have changed mobile device they cannot get their authentication code from the app or via text message. We then have to a raise a case to request two recovery codes, one for the client to log in and the second to change their authentication method once logged in. Sometimes we are not always sent two codes and only sent one so we have to request the second again. This can be time consuming especially if a client has urgent accounts to approve for filing. It would be great if we had the ability to reset the authentication method for a client or access to a recovery to give them rather than wait for a case to be dealt with.