The majority of our clients do not like to receive bills through OneClick, and would like to use OneClick for approving accounts / tax documents only. There is no way to identify these clients, it seems to be an all or nothing system. Because of this we end up de-activating a lot of clients and reverting to email correspondence.
It would be great if there were 2 different types of accounts, for example a green circle for clients who want to receive everything including bills, and maybe a yellow circle for clients who only want to receive docs for approval on OneClick. Then another colour for clients who only use the MTD function.

We can set up the default delivery options for bills but a more obvious indicator would leave less margin for error and satisfy a lot of our clients.